Colorado’s attorney general requested the U.S. Department of Transportation on Tuesday to investigate issues which Frontier Airlines didn’t refund the cost of flights canceled due to the coronavirus outbreak and then made it practically not possible for folks to use vouchers for various other flights during the pandemic.
In a letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser stated his office had received more than 100 complaints coming from Colorado and twenty nine various other states regarding the Denver based very low price carrier since March, more than any other business.
Individuals said that Frontier refused to issue them your money back when flights had been canceled because of the pandemic, which Weiser mentioned violated department laws that refunds are due also when cancellations are actually due to circumstances beyond airlines’ control. Individuals that received vouchers for use on succeeding flights after voluntarily canceling their travel plans have been unable to redeem them. Some were rejected through the airline’s site and were not able to extend the 90 day time limit for using them or were limited to employing the vouchers on just one flight, he published. Still individuals that sought guidance with the airline’s customer service line had been recorded on hold for hours and were disconnected regularly, he said.
Weiser said that the Department of Transportation was in the most effective position to explore the complaints and said it must issue fines of up to $2,500 per violation when adequate.
Persistent problem? DOT warns airlines? yet again? to issue refunds for canceled flights after getting 25,000 complaints
Companies cannot be allowed to take advantage of consumers during this time and must be held accountable for deceptive and unfair conduct, he mentioned in a declaration.
Frontier said it has remained in total compliance with division rules and regulations regarding flight modifications, cancellations and refunds.
Throughout the pandemic, Frontier Airlines has acted in faith which is great to care for our passengers fairly and compassionately, the business said in a statement.
Complaints about obtaining refunds from airlines surged this particular spring. In May, Chao requested airlines to be as considerate and flexible as you can to the needs of passengers that face economic hardship.
In the department’s May atmosphere travel consumer report, the most recent offered, Frontier had the third-highest fee of overall issues, trailing Hawaiian Airlines as well as United Airlines. The report counts only complaints from customers who go through the problems of filing a criticism with the office, not people who simply grumble to an airline.